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FACT offers an IVR System, a telephony technology in which the financial institution client uses a touch-tone telephone to interact with the bank database to acquire information on his account or execute authorized actions allowed by the system.
IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks will use IVR system so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person.
Our IVR is specially designed and developed to couple with our e-Banking Solution.
IVR is an extra delivery channel for the services; we provide an interface for the telephone to enable customers from receiving the required information and executing their transactions covering
Client Services
§ User Profile Services
§ Accounts Inquiries
§ Cheques Inquiry
§ Money Transfers
Public Services
§ General Information
§ Bank Commercial Information
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